Request to Hold an Item

DKU patrons can request for regular loan books (books on Reserves and Reference cannot be requested) and DVDs that are on the shelves at Duke Kunshan Library to be held for you to collect at a later date.

Follow these steps to place a hold request:

  • Start by looking up the title in the library catalog, then click “Get It“. 

 

  • Click “Sign in“.

 

  • Click “Request“.

 

  • Click “SEND REQUEST” to complete your hold request. (Date is optional; request will expire if it is not processed in time.)

 

  • When you see the message “Your request was successfully placed”, it means your request has been submitted successfully.     

 

Please note:

  1. You will receive an email when items are ready to collect. Your request will be held for 7 days.
  2. Requests are processed on weekdays only; weekends or holidays will be postponed.
  3. Please pay attention to the pickup location in the email. Do not forget to bring your DKU card when you come.
  4. To cancel your requests, go to My Account – Requests. 

DKU Library has 2 places where patrons can pick up their requested items:

  1. The Information Desk on the 1st floor (find a library staff)
  2. Room 1008 (see tutorial at the bottom)

The pick-up location is included in the email notification the requestor received, please read it carefully. Bring your DKU card when you come to collect items.

How to use the Smart Locker

  1. Click “Book Pickup” on the screen.
  2. Swipe your DKU card on the card reader on the machine until the book list page pops up.
  3. The corresponding cabinet door will open automatically.
  4. The book will be automatically checked out. No need to check out books again on the self-checkout machine.
  5. Take the book out and close the door.